Hotel Policies

At The Prince of Wales Hotel, we aim to provide a comfortable and hassle-free stay for all guests. Please review our policies before your arrival.

Check-In & Check-Out

Check-in: From 2:00 PM
Check-out: By 11:00 AM

Early check-in and late check-out may be available upon request, subject to availability and additional charges.

Cancellation Policy

Cancellation terms may vary depending on the rate and booking channel.

• Free cancellation may be available up to a specified period before arrival.
• Late cancellations or changes may incur charges.
• Please refer to your booking confirmation for specific terms.

No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior notice:

• The booking may be cancelled.
• Applicable charges may apply in accordance with the booking terms.

Damage & Smoking Policy

To maintain a clean and safe environment for all guests:

• Guests are responsible for any damage caused to hotel property.
• Repair or replacement costs may be charged where necessary.
• Smoking is strictly prohibited inside all rooms and indoor areas.
• Additional cleaning fees may apply if smoking occurs in rooms.

Pets Policy

No pets are allowed at the hotel.

Exceptions may only be made for registered assistance dogs.

Payment Policy

To confirm bookings, an advance payment may be required.

• Payment methods include bank transfer or other approved methods.
• Details will be provided at the time of booking.
• Remaining balances are payable upon arrival unless otherwise agreed.